Warranty Policy
New and Unused Product
HBFPV offers a (30) days return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received have been opened, used or damaged, no return options will be offered.
The shipping cost for any unwanted product will not be refunded by HBFPV (It is recommended to choose a return shipping method with tracking).
Flight Controllers / ESC / VTX
All flight controllers (FC), electronic speed controllers (ESC), video transmitters (VTX), and similar electronic components are covered under a (30) days HBFPV warranty. These items are covered in the event of a manufacturer defect.
This policy does not cover any of the following: 1) User error, 2) Damage to the components upon install/dismantle, 3) Modifications or hacks, 4) Power surges, 5) Electrical fire or water damage.
▶NOTE: Recommends testing all components for shorts and basic functions before soldering or supplying power.
▶NOTE: All products soldered (where applicable), flashed and tested by hand to ensure a working product is sent. Be sure to contact us if you feel something is not right, and we will do our best to help.
▶NOTE: bad soldering and/or bad connections (i.e. reverse polarity) is NOT covered.
Drone PNP/BNF/RTF
Drones(PNP/BNF/RTF) built and sold by HBFPV carry a (45) days Warranty Policy. In the occurrence of a malfunction HBFPV will repair or replace it with original or similar accessories. HBFPV hold the rights to refuse any return which show signs of: 1) Modifications or hacks; 2) Fire/Water damage; 3) Eelectrical short or general misuse.
▶NOTE: HBFPV recommends inspecting all PNP/BNF/RTF drones thoroughly before supplying battery power.
Replacement Price (30% OFF)
For those with damaged boards that do not meet the criteria of a factory defective unit.
HBFPV has created an affordable damaged replacement program.
In the event a user breaks a flight controller ESC or other electronic component, we will replace it for an affordable price.
We must verify that these electronic components are indeed broken so please contact us immediately by sending an email to support@hbfpv.com
Disclaimer: Each order will be limited to 1 crash/damaged replacement per purchased item.
Order must be verified. It will also be tracked and logged.
We will require pictures and/or video of the damaged equipments, confirmation of your order, and other information to complete the process.
Damaged equipments that are salvageable must be shipped back by the consumer after speaking with support staff.
THE PROCESS GET THE REPLACE PLAN CODE1. SEND US YOUR HBFPV ACCOUNT NAME by support@hbfpv.com
2. WE'LL SEND A REPLACEMENT DISCOUNT CODE BACK TO YOU
3. USE THE CODE TO ORDER FOR REPLACEMENT PRODUCTS